- One-day Seminar
- Two-day Seminar
- Instructor Certification
- Advanced Instructor Certification ARC-II
- Yearly Refreshers
- Frequently Asked Questions
One-day Seminar
One-day Seminar Overview
- Unified practice for conflict management via the Response Protocol
- Practice garnering Self-Control when intervening.
- Maintaining Professionalism and Compassionate Care.
- Refine Verbal Intervention Communication
- Learn open stance Safety and Body Language
- Understand the general causes affecting anger/aggression
- Identify warning indicators for prevention
- Learn how to “Drop the Content” ™
- Develop strategies for Repetitive Behavior
The Response Protocol answers key questions for every intervener.
- What’s my goal?
- What do I say? – What don’t I say?
- What do I do? – physical stance and hand placement
- How could this be prevented?
- Is the conflict resolved?
Experiential Learning Design
The seminar uses the following learning modalities:
- Audio-visual, written, demonstrations, and role playing are used throughout this training
- Large and small group exercise
- The experiential design of this seminar encourages self-assessment of the participant’s intervention style and self-control.
- By learning techniques for self-control, participants practice staying focused on their task and avoiding the impulse to resolve a conflict without first making the situation safe.
*The One-day Seminar itinerary can be customized to meet the specific needs of your program for Managers and Workers. Contact us to discuss customizing a One-day Seminar for your facility.
Contact us to set up a One-day Seminar at your site and for fee information.