One-day Seminar Overview

• Unified practice for conflict management via the Response Protocol
• Practice garnering Self-Control when intervening.
• Maintaining Professionalism and Compassionate Care.
• Refine Verbal Intervention Communication
• Learn open stance Safety and Body Language
• Understand the general causes affecting anger/aggression
• Identify warning indicators for prevention
• Learn how to “Drop the Content” ™
• Develop strategies for Repetitive Behavior

 The Response Protocol answers key questions for every intervener.

• What’s my goal?
• What do I say? – What don’t I say?
• What do I do? – physical stance and hand placement
• How could this be prevented?
• Is the conflict resolved?

Experiential Learning Design

The seminar uses the following learning modalities:

• Audio-visual, written, demonstrations, and role playing are used  throughout this training
• Large and small group exercise
• The experiential design of this seminar encourages self-assessment of the participant’s intervention style and self-control.
• By learning techniques for self-control, participants practice staying focused on their task and avoiding the impulse to resolve a conflict without first making the situation safe.

*The One-day Seminar itinerary can be customized to meet the specific needs of your program for Managers and Workers.  Contact us to discuss customizing a One-day Seminar for your facility.

Contact us to set up a One-day Seminar at your site and for fee information.

Two-day Seminar overview

Day 1 – Response Protocol

• One-day Seminar teaching Response Protocol

Day 2 – Verbal Escort

• Understand the policies regarding the use of hands-on interventions
• Practice avoiding physical confrontation
• Learn both the value and structure of debriefing after a critical incident
• Learn how to use the Five-Steps to Self-Control
• Learn and practice Response Verbal Escorts
• Monitoring a physical intervention for safe practices
• Practice Stress Reduction Exercises.

Experiential Learning Design

The seminar uses the following learning modalities:

• Audio-visual, written, demonstrations, and role playing are used  throughout this training
• Large and small group exercises

Please note: The Response Curriculum does not teach prone nor supine restraints.

*The Two-day Seminar itinerary can be customized to meet the specific needs of your program.  Contact us to discuss customizing a Two-day Seminar for your facility.

Contact us to set up a Two-day Seminar at your site and for fee information.

Instructor Certification

2-Options

Option 1 – Instructor Certification to teach the One-day Seminar.

• Three days of classroom immersion in the Response Protocol
• One-day of mentoring, in which a Response Consultant is on hand during the new instructor’s initial presentation of the Response One-day Seminar.
• Participants can expect an experiential program and an educational immersion into the Response Curriculum.

Option 2 – Instructor Certification to teach the Two-day Seminar.

• Five-days of classroom immersion in the Response Protocol and Response Verbal Escorts.
• Two-days of mentoring, in which a Response Consultant is on hand during the new instructor’s initial presentation of the Response Two-day Seminar.

Instructor Certification Design

Beginning on Day 1, Instructor candidates learn course material and develop skills on group facilitation and public speaking.

Instructor Candidates have ongoing practice with:

• Presentation skills
• Keeping the group on task
• Learning how to process role-plays
• Developing communication skills
• Understanding body posturing
• Keeping the training room|classroom safe for all

Morning and afternoon sessions during this seminar:

Instructor Candidates continue to develop an understanding of the theoretical material of the program while at the same time taking part in numerous structured activities.

Experiential Learning Design

The seminar uses the following learning modalities:

• Audio-visual, written, demonstrations, and role playing are used  throughout this training
• Large and small group exercises

Certification & Mentoring Explained:

To become certified:

• Instructor Candidates complete a written and practical exam.
• Instructor candidates teach their first on-site training with a Response Consultant on-hand.
• Response Consult(s) provide theoretical, technical, and emotional support to provide immediate success for the new instructors.
• Up to 16 instructor candidates can be mentored at one time. This means that 16-instructor candidates are guided during the first training they present, with each instructor candidate teaching a segment of the program to staff on-site.

*The Instructor Certification itinerary can be customized to meet the specific needs of your program.  Contact us to discuss customizing an Instructor Certification for your facility.

Contact us to set up an Instructor Certification at your site and for fee information.

Advanced Response Crisis Intervention Instructor (ARC-II) licensing provides a self-sustaining model for ongoing conflict management training for both the organization’s workforce and outside organizations.

Licensing enables your organizations to have an ARC-II Team onsite, providing the following seminars:

• One-day Response Seminar
• Two-day Response Seminar
• Yearly Response Refresher
• Yearly Response Instructor Refresher
• Response Training for Trainers
• Response Client-Based Curriculum

Experiential Learning Design

The seminar uses the following learning modalities:

• Audio-visual, written, demonstrations, and role playing are used  throughout this training
• Large and small group exercises
• Peer support

*Contact us for more information on ARC-II licensing

Yearly Refreshers 

What is a Yearly Refresher?

The Yearly Refresher,

• Reviews the Response Protocol
• Presents technical and procedural updates
• Provides skill building via a new yearly Sub Them to the lesson plan
• Maintain skill consistency and build upon you and your team’s crisis intervention skills

Examples of Sub Themes

• Progressive Interventions
• Setting the Crisis Agenda
• Crisis Drills

What is the Yearly Response Refresher?

• A one-day seminar for all workers who have attended the One or Two-day Response Seminar.
• This one-day Refresher is mandatory for re-certification

 What is the Yearly Response Instructor Refresher?

• Instructors learn to teach a new 1-day lesson plan for the Yearly Response Refresher for workers.
• This one-day Instructor Refresher is mandatory for Instructor Re-certification.

Are Yearly Refreshers Mandatory?

Yes. Response certification for instructors and participants are for one year.

*Need to set up your annual refresher? Contact us today

Frequently Asked questions

Will Response Trainers come to our site and provide the training?

• If you have enough staff (see next question for how many?) available to attend a one or two-day training, or the instructor certification seminar, Response will send a trainer(s) to your site.
• Organizations do have the option to host multiple organizations – contact us for more details on hosting an Training.

How many participants can attend a workshop?

• For the one or two-day trainings the minimum number of participants is 8, the maximum number is 21. (Some exceptions are permitted.)

• For the Instructor Certification the maximum number of participants is 16 for new organizations utilizing the Response Curriculum. (Some exceptions are permitted.)

• Inquires on large group presentations for groups of 50, 100+ are more than welcome. Do expect an engaging experiential component for each individual no matter the size of the group.

Does the one and two-day seminars provide certificates of attendance?

• Yes

Does the certificate last forever?

• In order to maintain certification, one must attend a Yearly Response Refresher.

Instructor Certification Questions

How many trainers do you recommend our organization train?

• If you have 40-workers or more, your agency would benefit from having in-house Response Instructors.
• Having at least 16 on-site trainers is recommended for large organizations and 24-hour staffed shifts. Teaching a two-day course is demanding. The two-day seminar is designed to be co-taught by trainers. Your onsite instructors will appreciate the support of having a co-leader.

Does the Instructor Certification allow trainers to teach outside their agency?

• Response expects trainers will teach courses only at their site.

Does the Instructor Certification last forever?

To maintain one’s certification, trainers are expected to teach one (1) two-day training per year, and attend a Yearly Response Instructor Refresher.

Have more question? Contact us today – we can help.